
Moderator: jingle_jangle
Grey wrote:soundmasterg wrote:I think that it was sort of rude for Mr. Hall to mention that there was a problem with some of these pickups and then to say that the customer was at fault because he didn't play his guitar and let it go out of warranty. I haven't read the original post over at the RIC site and I probably won't because I'm too busy these days
I think it was sort of rude for you to write about what someone may or may not have said and then admit that you couldn't be bothered to read the actual post.![]()
From the Corporate forum;It's also unfortunate that you didn't check out your instrument from time to time, as your warranty would have covered it into 2010, assuming you registered it. Had you chosen to give it "stage abuse" like some of your other instruments, this problem likely would have been done and sorted.
The reason for the failure is likely corrosion as the earliest RoHS solder and fluxes we (and the rest of the industry) were forced to use were not so wonderful. But most of those failures we already took care of under warranty already. If you have other instruments of any make (that were made to legal lead-free standard) in the 2004-2006 time period, your odds are that you will encounter additional failures.
cjj wrote:Actually, the big issue with lead free solder is that the EU has made it essentially illegal to sell products made with lead based solder. So, if you want to sell in the EU, you have to switch to lead free. The reasons are for operator safety, and for reducing hazardous materials entering the waste stream (putting lead in land fills, etc.), among other things.
ken_j wrote:I always discard old electronics on one of the two hazardous waste days per year at the town hall. My waste never goes near a landfill as far as I know.
cjj wrote:Actually, the big issue with lead free solder is that the EU has made it essentially illegal to sell products made with lead based solder. So, if you want to sell in the EU, you have to switch to lead free. The reasons are for operator safety, and for reducing hazardous materials entering the waste stream (putting lead in land fills, etc.), among other things.
The next issue is that the melting temperatures are different (higher) for lead free solder and it takes a different flux to clean the joints properly. This means that there are slightly different soldering processes required. Fluxes have been refined to make good joints easier to achieve, but there's still a bit of a learning curve for soldering techs to get the hang of making good joints...
johnhall wrote:Perhaps the primary reason for lead-free is the workers who perform soldering. Even though we've used special workstation filtering fans for years, it's almost impossible to solder without breathing some fumes and I'd rather it not contain lead.
As far as the pickups processed under the RoHS conversion period, they either will stay working for the life of the instrument or they would fail rather quickly. We did and we will take care of all pickups presented under warranty within the 5 year period and would have done the same in this case.
The point of an extended warranty is to cover FAILURES that occur beyond the normal warranty period, not the FAILURE of the owner to report it within a reasonable time period.
Our opinion is that 5 years is rather generous for audio/video/computer electronic components under any circumstance and I can't think of any piece of electronic gear I've ever purchased that had a warranty of that length. As was pointed out, many makers reduced their warranty due to RoHS- we did not.
Petenbacker wrote:I have an idea!
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