Page 2 of 3

Re: 620 bridge problems

Posted: Sun Dec 02, 2007 1:29 pm
by jingle_jangle
rickenrocker wrote:I just don't see how I can flatten this neck. I think I could loosen the g side rod completely and still have backbow with the d side barely flat. Is this normal?

The stethoscope showed up today, and even though it was only 7 bucks, I'm not sure it was worth the premium. Maybe it's just because I'm awkwardly trying to hold the guitar in the position required to recreate the buzz, while picking, maybe holding frets and still trying to hold the metal piece around different areas of the guitar...but when I can recreate the buzzing under these conditions, I still hear it everywhere.

It seems like every adjustment I make, creates a different subtle buzzing while maybe solving another. I'm pretty sure I can rule out fret buzz, and I think the nut is ok, though it looks cut wide, when the listener was on it, it was quieter here if anything.

The 6 string adjustments are tightened as much as possible with no springs, the bridge up high, and the 4 bridge crews I can tighten, and even though they loosen back up, while tight I still hear it.

Is buzzing unavoidable on these guitars? I can definitely hear it through the amp, and it isn't pretty. I really want the guitar I purchased back, and I'm willing to try just about anything short of pawning this guitar on an unsuspecting buyer so I can buy another one.

Right now, the worst buzz is when EA are both fretted at the 2nd fret and I play them together. Does this narrow anything down? They are fine open.
Last things first: The EA buzz on 2 is a direct product of your backbow on the treble side.

I don't recall if you said that this was a new guitar or you bought it used. If you go it from a dealer, I'd take it back and have a nice firm talk with him. If you bought it on Ebay, I'd exercise any option you have to get your money back, including contacting the seller and your credit card company, Paypal, or whoever was involved in this transaction. You were sold defective merchandise. We now know this for certain, and chances are that the previous seller knew it, too. In this sense, he perpetrated a fraud on you and it doesn't help matters that, though you were the unwitting victim of this due to your own ignorance of the fine points of a Rick appraisal, you are considering passing on the fraud to the next buyer. You have a couple of choices: You can have a luthier straighten the neck using heat and crossed fingers, or you can honestly sell the instrument.

Lessons cost us--in cash, in time, and in psychological terms. You can come out ahead by taking the approach that it's all a positive thing, and that you paid for a lesson and will hopefully not repeat again, the mistake of not educating yourself on a purchase before pulling the trigger.

Now, why was the neck twisted? Well, guitars are made from an organic substance that can be tamed (and 99.99% of the time, is tamed, and shaped into a thing of beauty, etc.). Wood is at its best a delightful substance, but even after it's cut and shaped, it's alive in the sense that it expands and contracts with temperature and humidity, and also may take some time to work out the internal stresses which remain when it's cut and shaped. A lot has to do with grain and density, and maple is one of the most consistent hardwoods out there in this respect. But the thinnest, longest part of the guitar--its neck--is also the part under the most stress (a Rick 12er will have a bit over 300 pounds of tension from the strings when tuned to concert pitch, and which the truss rods must counteract 100% of the time, with the neck itself, and its less that 2 square inches of cross-sectional area, acting as a compressive and torsional member. Ideally, this torsion can be compensated for by the truss rod adjustment, but in extreme and rare cases, the wood's tendency will be to take its own direction and the result is what you are seeing.

Although Rick necks are legendarily thin, the routing of the truss rod slots and subsequent capping with the fretboard wood, converts the wood member into a much stronger structure than a solid piece of the same dimension and shape--a tube. So everything is working in concert to make the neck strong, straight, and malleable so it can be adjusted to handle the stress of the strings.

A lot depends on the guitar's history. In very, very rare cases, a guitar or bass will leave the factory and a twist will show up within the warranty period. RIC is very specific on how to register a new instrument, and how it is treated by the original owner during the time that the warranty is in effect.

In other, very rare, cases, this type of problem or defect will only show up after the original owner has passed it on without having had it dealt with under warranty, or it might only begin to display this sort of defect long after the warranty period has lapsed. These are the cases that careful vetting before purchase will uncover.


I am really in the dark here regarding specifics at this time, so that's the limit of my comments. But, knowing how old the guitar was when you got it, and where it came from, helps a good deal in assessing your actions from this point forward.

Re: 620 bridge problems

Posted: Sun Dec 02, 2007 3:53 pm
by rickenrocker
I bought it new in February of this year...the serial says it was manufactured in January. I bought it from Apple Music in Portland, OR, but according to them (and it seems reasonable), the first time they took it out of the box was to show it to me.

Is there a warranty period? I have a 660/12 on order right now, and if I'm gambling with the money that I've scraped together, I'm really tempted to try and get my deposit back.

Re: 620 bridge problems

Posted: Sun Dec 02, 2007 4:09 pm
by rickenrocker
The instrument's original and unaltered warranty card must be completed and mailed to RIC along with a copy of your sales receipt as proof of purchase, within 10 days of purchase date in order to obtain service under the limited warranty. You may wish to retain a copy of the card and original sales receipt in case further proof of ownership is requested.
:(

Re: 620 bridge problems

Posted: Sun Dec 02, 2007 6:12 pm
by jingle_jangle
Case candy isn't just "candy"...

However, if you cancel your order for a 660/12, you aren't really giving Ricks a chance. When you get it, mail in the warranty card pronto.

Chances are you won't need warranty service anyway, but be safe this time.

Re: 620 bridge problems

Posted: Sun Dec 02, 2007 6:19 pm
by janglerocker
To my knowledge, you do not have to return the warranty card to be eligible for warranty service. Just return to your selling dealer and he will deal with it.

Re: 620 bridge problems

Posted: Sun Dec 02, 2007 6:25 pm
by jingle_jangle
Gee, then I guess the card IS just "case candy"...

Re: 620 bridge problems

Posted: Sun Dec 02, 2007 6:31 pm
by rickenrocker
I'll give Rick a chance for sure. No company is perfect and mistakes happen, it's how we deal with these mistakes (aka customer service) that is most important to me. I've had some awful experiences with products that were not only corrected by a company, but handled so well that I left feeling BETTER about them than if the mistake hadn't occurred in the first place.

I'll call the factory tomorrow and see what we can do to resolve the issue.

Aside from that, I'm not sure any reasonable person could fault me for canceling an order for the same product, registration card or not. Fool me once, shame on you, fool me twice....

Re: 620 bridge problems

Posted: Sun Dec 02, 2007 6:33 pm
by rickenrocker
janglerocker wrote:To my knowledge, you do not have to return the warranty card to be eligible for warranty service. Just return to your selling dealer and he will deal with it.
I suppose I could try and deal with the dealer, they are in Portland, OR, and I don't live there anymore, but I suppose I could ship the guitar to them.

Re: 620 bridge problems

Posted: Sun Dec 02, 2007 6:44 pm
by jingle_jangle
rickenrocker wrote:I'll give Rick a chance for sure. No company is perfect and mistakes happen, it's how we deal with these mistakes (aka customer service) that is most important to me. I've had some awful experiences with products that were not only corrected by a company, but handled so well that I left feeling BETTER about them than if the mistake hadn't occurred in the first place.

I'll call the factory tomorrow and see what we can do to resolve the issue.

Aside from that, I'm not sure any reasonable person could fault me for canceling an order for the same product, registration card or not. Fool me once, shame on you, fool me twice....
You're absolutely correct in your observations, except for the last sentence. Sorry if this sounds a bit personal and rough, BUT: Nobody's knowingly foisted bad product onto you, and it was through your own negligence that the card was not sent in. So, it was you fooling yourself. Unfortunately, you got the rare case of a guitar that seems to have had a defect (although I'm going on your impressions, and it's always better to have the instrument in hand before I can say definitively that it's a defective piece of wood). That, combined with a lack of follow-through on your part, has gotten you into a bit of a fix. I know you're hopeful that the factory can help you on this, but don't be too sure until you've talked to customer service. Good luck.

Re: 620 bridge problems

Posted: Sun Dec 02, 2007 7:35 pm
by rickenrocker
It's nice they send a cute little card out with the guitars. It's still possible to have poor customer relations despite this fact.

Re: 620 bridge problems

Posted: Sun Dec 02, 2007 7:45 pm
by jingle_jangle
At this point, RR, though I've done my best to help and advise you, I see a deterioration in your attitude, and still there seems to be a failure to recognize and accept responsibility.

Therefore, I'm withdrawing from this discussion, and I wish you good luck in the future.

Re: 620 bridge problems

Posted: Sun Dec 02, 2007 7:47 pm
by janglerocker
jingle_jangle wrote:Gee, then I guess the card IS just "case candy"...
No, I don't think it's just case candy. I agree it should be sent in immediately upon purchase, as I did when I bought my 350V63 new last January. I did make a copy of the Rick card before mailing and kept my original receipt. I don't want to trust my warranty eligibility to the USPS, thank you very much. The card is extremely important if you are buying through the mail and are going to be dealing with Rick directly should there be an issue. I purchased mine locally and if I ever have a warranty question I"m going straight back to the guy I gave my $1800 bucks to.

Your selling dealer is an authorized Rick dealer and as such should bend over backward to make this guitar right.

Re: 620 bridge problems

Posted: Sun Dec 02, 2007 7:49 pm
by rickenrocker
jingle_jangle wrote:At this point, RR, though I've done my best to help and advise you, I see a deterioration in your attitude, and still there seems to be a failure to recognize and accept responsibility.

Therefore, I'm withdrawing from this discussion, and I wish you good luck in the future.
That's a good idea. You're taking this a bit personal, and this really is an issue between myself and Rickenbacker.

I'm seriously grateful for the help you've offered of your own free will, and I hope you don't think less of me because I hold Rickenbacker to a higher standard. It is still quite possible they meet every expectation of mine and more.

Re: 620 bridge problems

Posted: Sun Dec 02, 2007 7:52 pm
by rickenrocker
janglerocker wrote:Your selling dealer is an authorized Rick dealer and as such should bend over backward to make this guitar right.
I hope so. I called them today and they are mailing me a copy of the receipt in case I can't find it in storage tomorrow. It didn't occur to them to do more, but to give them the benefit of the doubt, I didn't ask either.

Re: 620 bridge problems

Posted: Sun Dec 02, 2007 8:05 pm
by jingle_jangle
rickenrocker wrote:
jingle_jangle wrote:At this point, RR, though I've done my best to help and advise you, I see a deterioration in your attitude, and still there seems to be a failure to recognize and accept responsibility.

Therefore, I'm withdrawing from this discussion, and I wish you good luck in the future.
That's a good idea. You're taking this a bit personal, and this really is an issue between myself and Rickenbacker.
No, Jeremiah...you came onto this Forum asking for help, and several of us personally stepped up to the plate with free advice and the benefit of our experience.

That's as far as it goes with me, and as I said, good luck!