The Rickenbacker Company

brammy · Post by **brammy** » Thu Aug 18, 2005 2:51 pm

ah, kids these days .... they blow up so fast.

ken_j · Post by **ken_j** » Thu Aug 18, 2005 3:23 pm

Last month I emailed RIC customer service. I suspected a mis-built pickup. In less than an hour I had a response from Jason Crowley. He confirmed my suspicions of a reversed magnet. I rewired the pickup to compensate for it. You couldn't hope for faster service.

stubby · Post by **stubby** » Thu Aug 18, 2005 4:20 pm

I would also point to another thread where Tito was having problems with a crack in the finish of his guitar. How was that handled? Pretty quickly and presonally-I must admit, I too am surprised by the personal touch that has Ric brass contributing to this forum. Mind you, I haven't had any other contact with the company at all but this says something to me.

ben_hall · Post by **ben_hall** » Thu Aug 18, 2005 4:52 pm

Ideally the feedback we can give our customers via this and other forums sets us apart somewhat from other manufacturers.

Inevitably complaints (justifiable or not) will arise from dealers and customers, but hey, name a single company in any industry batting 1.000 in the "no complaint" department? If there are glaring deficiencies on our part we try our utmost to deal with them.

jamesvwaal · Post by **jamesvwaal** » Thu Aug 18, 2005 6:10 pm

Ben, I think you meant to say "batting one thousand" but it came out as "batting one hundred" in meaning.

.1000 = .100 = 10% or "batting one hundred" in baseball parlance
1.000 = 100% or "batting one thousand"

BTW, I can probably name a few companies 'batting .1000' (one hundred)! Hahahaha...

simer4001 · Post by **simer4001** » Thu Aug 18, 2005 6:39 pm

Ben apparently uses wood only for guitars and not bats. Although you can make some pretty awesome bats out of maple. With the right swing, they can be music to your ears.

-Stan Musial

jingle_jangle · Post by **jingle_jangle** » Thu Aug 18, 2005 6:39 pm

And, Ben, you'll always find the nitpickers (myself included!) hanging out right here, anytime you need us!

ben_hall · Post by **ben_hall** » Thu Aug 18, 2005 7:03 pm

The sound of a 100 mph fastball against a 660 is music to my ears.

Paul: I saw that letter... Priceless.

sloop_john_b · Post by **sloop_john_b** » Thu Aug 18, 2005 10:27 pm

So that's what's taking so long with delivery of my 660BBR...Ben's been using it for the company softball games.

wmthor · Post by **wmthor** » Fri Aug 19, 2005 3:16 am

At various times, I've had some contact with Kenny, Jay, Mr. Hall, and even once, Mrs. Hall. There was only one time that I did not receive the reply I wanted. However, Mr. Hall e-mailed a straight-forward answer to my concerns. That my friends, is customer service.

Therefore, to me, Rickenabacker is a great model for a small family owned business.

bob_the_bass · Post by **bob_the_bass** » Fri Aug 19, 2005 3:22 am

+1 !!

jingle_jangle · Post by **jingle_jangle** » Fri Aug 19, 2005 7:20 am

Ben: still haven't heard back from them or the Tappets.

You can bet I'll post when I have a definite answer.

janglebox · Post by **janglebox** » Fri Aug 19, 2005 7:29 am

Same here. In 2002 my wife bought me a 380 L PZ from Ed Roman (she's a brave girl, lol!) for my 50th. As the months passed, Ed's rep told her to forget about delivery in time for my birthday, even though he'd assured her at the time of purchase (10 months prior) it would be ready. She explained that to me, so I called RIC to ask what was up. The guy in customer service said he wasn't sure what the exact situation was, but that someone would get back to me.

Lo and behold, I received a phone call from Cindy Hall about 40 minutes later. I couldn't believe it. She was as friendly and professional as could be, explaining the problems about getting the piezos they needed. I was amazed at that level of service.

How often do you suppose presidents of guitar companies personally return calls to resolve consumer issues?

yettoblaster · Post by **yettoblaster** » Thu Aug 25, 2005 2:32 pm

Harmony Central reviews are like un-moderated forums.
Many are frustrated because they can't play, so they take it out on the brand!
Others have psychiatric conditions.

C'mon, they even let ME post unedited! How smart could they be?

mrtidy · Post by **mrtidy** » Fri Aug 26, 2005 5:02 pm

I've had many great experiences with Rics customer service, but I also had ONE very bad experience... (I'm still bitter!) Of course thats the only experience I think of when people bring up Ric's customer service! The sad thing is, any company can have 99% good customer service but that 1% will end up all over the internet.