The worst day of my life....
Moderators: rickenbrother, ajish4
The worst day of my life....
Today my guitar tech informed me that my C64S has a twisted neck. He also said that the bridge had not been properly centered when bolted to the body. My first instinct was to return to the place I bought it from. But Rickenbacker assured me that the best thing will be to send it to them directly. I may hang myself. I realize I'll be waiting months till this gets resolved. Ugggghhh. I'm so depressed I just ordered a Yamaha BB414 in wine red.
Has any one sent a bass back to the factory? How do you guys rate the service.
Has any one sent a bass back to the factory? How do you guys rate the service.
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I've had a guitar sent back for some touch up work on the finish. While it was there they thought they thought the TRC was not up to par and they replaced that too. It didn't take long at all. It was a matter of a few weeks, including shipping.
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- jingle_jangle
- RRF Moderator
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- Joined: Wed Dec 22, 2004 6:00 am
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Months? Not bloody likely.
Enjoy the Yamaha until your REAL bass returns to the fold!
Enjoy the Yamaha until your REAL bass returns to the fold!
“I say in speeches that a plausible mission of artists is to make people appreciate being alive at least a little bit. I am then asked if I know of any artists who pulled that off. I reply, 'The Beatles did.”
― Kurt Vonnegut
― Kurt Vonnegut
Hang in there Richard,
I feel your pain, I've been there. I had to send a RIC back to the factory shortly after purchase due to a neck issue also. My local guy couldn't get it right.
Boy, did I sweat that one out. The bass came back in flawless condition, total turn around time about 10 days, INCLUDING SHIPPING time.
The neck as been ROCK SOLID since and has NEVER needed another adjustment...that was years ago!
It came back polished and cleaned...just like new. Just pack it VERY WELL and INSURE it. RIC will take care of the rest.
I feel your pain, I've been there. I had to send a RIC back to the factory shortly after purchase due to a neck issue also. My local guy couldn't get it right.
Boy, did I sweat that one out. The bass came back in flawless condition, total turn around time about 10 days, INCLUDING SHIPPING time.
The neck as been ROCK SOLID since and has NEVER needed another adjustment...that was years ago!
It came back polished and cleaned...just like new. Just pack it VERY WELL and INSURE it. RIC will take care of the rest.
"Freedom of expression is important, but I have learned that people want to know how much you care before they care how much you know."
The only time a bass player gets noticed is when he stops playing.
The only time a bass player gets noticed is when he stops playing.
At least you are willing to give Ric a chance to address the issue, unlike this immature sap:
http://www.rickenbacker.com/forum_view_thread.asp?thread_id=3579&forum=General_Forum&thread_name=Unhappy%20Customer
http://www.rickenbacker.com/forum_view_thread.asp?thread_id=3579&forum=General_Forum&thread_name=Unhappy%20Customer
If they need to replace it I fear months. There is a 26 month wait for new ones.
LET THE WORLD KNOW YOU WANT PAUL TO BRING BACK THE 4001. JOIN OUR FACEBOOK GROUP!! http://www.facebook.com/group.php?gid=147641915268984
Thank you for the link, Ray. I remain optimistic.
LET THE WORLD KNOW YOU WANT PAUL TO BRING BACK THE 4001. JOIN OUR FACEBOOK GROUP!! http://www.facebook.com/group.php?gid=147641915268984
My bass was a LIMITED EDITION. I thought, "oh no, if they can't fix it, I CAN'T get ANOTHER ONE"! I obsessed, didn't sleep, etc. It was almost like having a family member in the hospital.
It was all for nothing. It is STILL my best playing RIC to this day, and my local guy said "they'll never fix it". Well, they did!
Go through the channels, speak to customer service. I'm sure you will get the attention you deserve.
It was all for nothing. It is STILL my best playing RIC to this day, and my local guy said "they'll never fix it". Well, they did!
Go through the channels, speak to customer service. I'm sure you will get the attention you deserve.
"Freedom of expression is important, but I have learned that people want to know how much you care before they care how much you know."
The only time a bass player gets noticed is when he stops playing.
The only time a bass player gets noticed is when he stops playing.
26 months for a new one and a repair are 2 different things. Give RIC a call and I promise they will take care of you. I'm talking from experience.
LET THE WORLD KNOW YOU WANT PAUL TO BRING BACK THE 4001. JOIN OUR FACEBOOK GROUP!! http://www.facebook.com/group.php?gid=147641915268984
- jingle_jangle
- RRF Moderator
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- Joined: Wed Dec 22, 2004 6:00 am
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We are ALL immature saps from time to time...it goes with the territory of being Rick-obsessed.
Given time, cooler heads prevail.
Given time, cooler heads prevail.
“I say in speeches that a plausible mission of artists is to make people appreciate being alive at least a little bit. I am then asked if I know of any artists who pulled that off. I reply, 'The Beatles did.”
― Kurt Vonnegut
― Kurt Vonnegut
Or banishment from the Forum, which ever comes first.
LET THE WORLD KNOW YOU WANT PAUL TO BRING BACK THE 4001. JOIN OUR FACEBOOK GROUP!! http://www.facebook.com/group.php?gid=147641915268984
Easy with the "B-word", Simer!
LET THE WORLD KNOW YOU WANT PAUL TO BRING BACK THE 4001. JOIN OUR FACEBOOK GROUP!! http://www.facebook.com/group.php?gid=147641915268984
I was referring to me. Not on this board, but the RIC board. I went off on some guy over there and got a stern warning. The first warning of this nature since I was 6 years old.
LET THE WORLD KNOW YOU WANT PAUL TO BRING BACK THE 4001. JOIN OUR FACEBOOK GROUP!! http://www.facebook.com/group.php?gid=147641915268984
"We are ALL immature saps from time to time...it goes with the territory of being Rick-obsessed."
HERE, HERE!
I wonder if they make a shot for that, it IS RIC, I mean FLU season.
I love watching English Paralement on CSPAN
just to hear them say HERE, HERE!
Man, those guys are BRUTAL!
HERE, HERE!
I wonder if they make a shot for that, it IS RIC, I mean FLU season.
I love watching English Paralement on CSPAN
just to hear them say HERE, HERE!
Man, those guys are BRUTAL!
"Freedom of expression is important, but I have learned that people want to know how much you care before they care how much you know."
The only time a bass player gets noticed is when he stops playing.
The only time a bass player gets noticed is when he stops playing.