New PUPs Day Coming--Toaster and Horseshoe
Posted: Mon May 06, 2013 5:24 pm
I eventually got a Toaster and Horseshoe ordered for my 78 4001 and can't wait for them to come in.
I love Rickenbacker products, but I had the strangest experience trying to order them. On Rickenbacker's boutique page, I was checking out when I got a message saying my address in Tennessee couldn't be verified for payment. Well, I called Rickenbacker, and this was the exchange.
"Hi. I'm online in the boutique, and I'm trying to order a set of pickups for my 4001. Checkout won't offer me any payment options."
"Yeah. It's probably because you're trying to order too much. If it's over X amount (he named it), you can't order."
"But I'm ordering a set of pickups and they're $50 over that amount. Do you mean that I can't order a set."
"You can't. We had people buying a lot of stuff on line and then selling it above cost."
"Well can I order them from you by phone?"
"No. We're not set up for that."
"So what if I order the pickups online in two separate orders?"
"I don't know. It might work. I guess you could try it. Call us back if it doesn't work."
I thanked him because it was nice of him to tell me to call back. I had to pay twice the shipping by splitting it in two orders, but what the hell. At least I'm not paying above the MSRP. I saw one on eBay today, a new one, for $400+.
I guess they really are still a mom and pop business. Maybe it's a good sign; perhaps they're too busy building guitars to be worried about selling parts in their online boutique.
I love Rickenbacker products, but I had the strangest experience trying to order them. On Rickenbacker's boutique page, I was checking out when I got a message saying my address in Tennessee couldn't be verified for payment. Well, I called Rickenbacker, and this was the exchange.
"Hi. I'm online in the boutique, and I'm trying to order a set of pickups for my 4001. Checkout won't offer me any payment options."
"Yeah. It's probably because you're trying to order too much. If it's over X amount (he named it), you can't order."
"But I'm ordering a set of pickups and they're $50 over that amount. Do you mean that I can't order a set."
"You can't. We had people buying a lot of stuff on line and then selling it above cost."
"Well can I order them from you by phone?"
"No. We're not set up for that."
"So what if I order the pickups online in two separate orders?"
"I don't know. It might work. I guess you could try it. Call us back if it doesn't work."
I thanked him because it was nice of him to tell me to call back. I had to pay twice the shipping by splitting it in two orders, but what the hell. At least I'm not paying above the MSRP. I saw one on eBay today, a new one, for $400+.
I guess they really are still a mom and pop business. Maybe it's a good sign; perhaps they're too busy building guitars to be worried about selling parts in their online boutique.