Legal Advice - eBay's After Me for $13,000+
Posted: Fri Mar 11, 2005 12:40 pm
eBay is chasing me for in excess of $13,000 that I don't owe them.
They had some kind of computer glitch last May that multiplied my auction fees by hundreds. My $40.00 or so monthly fee was billed at more than 13 grand.
I got them to "fix" the situation once by crediting the incorrect amount. And they sent me e-mails admitting to the mistake and the corrective action.
Now, for some reason the incorrect 13 grand amount has been reinstated and they're chasing me for it. I've informed my credit card company that it is a fraudulent amount and instructed them not to pay. eBay thinks I'm screwing them for what they're legally owed - even though I've told them it's a mistake and that if they simply checked their own records they'd see what the issue was.
If you've ever had a problem with them you'll know that they're IMPOSSIBLE to deal with because you can't talk to anyone one-on-one and they just reply with form letters so that it seems like they don't even take the time to read or understand what you're telling them. They just make it worse by sending threatening notes talking about how they're now going to send the account to collection agency. Reading between the lines, that also means that they'll screw your credit rating because they'll report you as a bad credit risk.
What can I do to break through the cycle of form-letter responses so that they actually do the homework and see that it is THEIR mistake.
That account is now suspended and I can't bid or buy my beloved Rics.
HELP!!!!!!!!!!!!!!!!!!!!!!!
They had some kind of computer glitch last May that multiplied my auction fees by hundreds. My $40.00 or so monthly fee was billed at more than 13 grand.
I got them to "fix" the situation once by crediting the incorrect amount. And they sent me e-mails admitting to the mistake and the corrective action.
Now, for some reason the incorrect 13 grand amount has been reinstated and they're chasing me for it. I've informed my credit card company that it is a fraudulent amount and instructed them not to pay. eBay thinks I'm screwing them for what they're legally owed - even though I've told them it's a mistake and that if they simply checked their own records they'd see what the issue was.
If you've ever had a problem with them you'll know that they're IMPOSSIBLE to deal with because you can't talk to anyone one-on-one and they just reply with form letters so that it seems like they don't even take the time to read or understand what you're telling them. They just make it worse by sending threatening notes talking about how they're now going to send the account to collection agency. Reading between the lines, that also means that they'll screw your credit rating because they'll report you as a bad credit risk.
What can I do to break through the cycle of form-letter responses so that they actually do the homework and see that it is THEIR mistake.
That account is now suspended and I can't bid or buy my beloved Rics.
HELP!!!!!!!!!!!!!!!!!!!!!!!
