Can't access RIC's website?

notviceversa · Post by **notviceversa** » Thu May 11, 2006 10:11 am

Well, from what I heard is that the phone company said they would get on it within 24 hours. So it is not up to us. It all depends on the phone company.

Oh and I am at the factory. I shall get up and smack Kenny right...... now.

kennyhowes · Post by **kennyhowes** » Thu May 11, 2006 10:12 am

Ow! Hey!

admin · Post by **admin** » Thu May 11, 2006 10:25 am

Thanks for keeping Kenny in line Richard.

86kubicki · Post by **86kubicki** » Thu May 11, 2006 10:27 am

That exchange makes me think we need a RIC factory web cam!

jwilli · Post by **jwilli** » Thu May 11, 2006 1:05 pm

Then Kenny would have to start wearing pants to work....

ajish4 · Post by **ajish4** » Thu May 11, 2006 1:24 pm

RATS.............

I was actually hoping they were updating the site
to ANNOUNCE THE NEW ANNIVERSARY EDITION 400?...

Never mind, I have to go and get my WISH list into Santa Claus' workshop.....Gota get them in early you know..

...........where is my medicine?............

loverickbass · Post by **loverickbass** » Thu May 11, 2006 3:01 pm

....or brand new RIC custom shop!

beatlefan · Post by **beatlefan** » Thu May 11, 2006 3:35 pm

lol Jwilli

What? You guys don't have CABLE there in Santa Ana???

rickenbrother · Post by **rickenbrother** » Thu May 11, 2006 3:41 pm

I guess the phone company has a new slogan: "Reach out and unplug someone".

blueflamerick · Post by **blueflamerick** » Thu May 11, 2006 5:54 pm

Sound almost like what happens at my office. Me - "What happened to the SQL server?!?!" Network guy - "I was walking behind the rack and kicked the plug out."

Doh.

simer4001 · Post by **simer4001** » Thu May 11, 2006 5:59 pm

And why would Kenny have to start wearing pants? Camera or no camera? I see know need for him to have to change on our account. Sorry Richard smacked you Kenny!

firstbassman · Post by **firstbassman** » Fri May 12, 2006 3:39 am

Yikes, they're STILL down (Friday, 9:30am, Eastern time zone).

Contingency planning ... data replication ... hot off-sites ... ring a bell with anyone ... ?

86kubicki · Post by **86kubicki** » Fri May 12, 2006 7:33 am

Call before you dig!
It's a bit of a pain, but a company has to ask themselves how important is it to have a guaranteed web presence 24/7. I have a feeling that as far as RIC is concerned, it wouldn't be worth the expense.

firstbassman · Post by **firstbassman** » Fri May 12, 2006 8:03 am

I'm sure you're right Steve, especially since all they sell on the site are parts and accessories.

But still, there's the embarrassment factor. And it wouldn't take very much to have a site like their's replicated somewhere. Or just have a page saying "Sorry, but we're down right now." That kinda thing.

notviceversa · Post by **notviceversa** » Fri May 12, 2006 8:41 am

First of all, this whole problem exists outside of our building (where our web server is), so displaying a "sorry we're down" message might be a little tough. If we could display a message like that, our whole site would be up. It's a little difficult to display ANYTHING when a line going to your router is cut off 300 feet outside your building.

The long term contingency plan for our web server internet access going down would be to move it over to our secondary access provider. However, with DNS taking up to 72 hours to propagate, we want to be sure that we're not going to be up again within the 12 hours our provider said they'd need to figure out what happened.

Having gone through this experience, I will probably see about setting up a secondary web server that runs on our other provider, which would allow a smoother transition from primary to backup and vice versa, but realistically speaking, with a current instrument backorder of up to 2 years, I don't think we're going to fall off the map if our site is down for a day or two.

On behalf of the RIC webmaster