M123 dropped my order with a lame excuse, pls read

gibsonlp · Post by **gibsonlp** » Mon May 29, 2006 8:26 pm

Hi guys,

If you recall, I have ordered a 360/12C63 last sep' from music123,

A few days ago I have emailed them asking if there are any news on my order, not only they cut me off, they also said I ASKED TO CANCEL MY ORDER...

Please read the thread and tell me what you think... It's hard to explain how furious I am, not only the canceled my ordered - they treat me like an idiot...

Here is the thread, first message at the bottom... :

Dept/Topic Customer Service/Order Status/Tracking
Date 5/27/2006 1:28:20 PM
Message Text Thank you for your e-mail. Since your order is now canceled because you requested you are still on time to have the order on order. Please let us know if you still want your item on order. Please take your own time to respond back.

Thank you

Customer Service
==================================
Date 5/27/2006 11:32:56 AM
5/27/2006 11:32:56 AM
Message Text Hello,
Please read the thread correspondence,
I did not ask to cancel my order, I asked the status of my order, here is what I wrote on 5/25/2006 :
"
Hello,
I would like to know what is the status of my order.
When I ordered it I was told there are 28 orders "in line". May I know how many do you have now which will be shipped before mine will be?
Any estimated delivery date?

Thanks."

Then you replied telling me you no longer deal with Rickenbacker.

Please re-read the entire thread (it will take only 2 minutes) before you reply.

Thank you.
Date 5/27/2006 9:37:11 AM
5/27/2006 9:37:11 AM
Message Text Thank you for your e-mail. We do apologize for any delays. We have all your e-mail you have e-mailed. We show that on 5/25/2006 12:08:52 PM you e-mail to Cancel your order do because you were not willing to wait until the Middle of June. Your order is now Canceled as you requested. If you still Would Like you order processing please let us know by e-mail.Again we do apologize for any delays.

Thank you,

Customer Service
==================================
Date 5/27/2006 5:52:49 AM
5/27/2006 5:52:49 AM
Message Text Hello,

As per MY request?
I looked at the correspondence with music123 and I could not find anywhere a place where I wrote I wish to cancel my order.

Please advise.
==================================
Date 5/26/2006 12:24:33 PM
5/26/2006 12:24:33 PM
Message Text Hello,

As per your request, your order has been cancelled. If you have any questions or need any assistance, feel free to contact us,again we really apologize for the inconvenience.

Regards,
Customer Service
==================================
Date 5/26/2006 11:39:46 AM
5/26/2006 11:39:46 AM
Message Text Hello,

If what you said is true - that's outrageous!

The backorder on these guitars is huge, I took an order with you while I could have taken an order with another store, that means I waited all this time for nothing and in case and I will put a new order for the guitar now (from a different store) - I will be at the end of the queue again!

1. You should have let me know my order is cancelled rather than wait for me to contact you.
2. You made me wait almost a year for nothing while I could have ordered it from someone else WHO WILL ACTUALLY SHIP MY ORDER.

That's not a way to treat a customer, actually, that's not a way to treat anyone!

Please advise.

Gil.
==================================
Date 5/25/2006 12:14:27 PM
5/25/2006 12:14:27 PM
Message Text Dear Customer,

Sorry, we will no longer be carrying the Rickenbacker line. Your order is cancelled as of today, please let us know if you would like a sales rep to contact you for items that we do have in your price range, that's similar.

Sorry for any inconveniece this may have caused.

Regards,
Customer Service
==================================
Date 5/25/2006 1:59:31 AM
5/25/2006 1:59:31 AM
Message Text Hello,

I would like to know what is the status of my order.
When I ordered it I was told there are 28 orders "in line". May I know how many do you have now which will be shipped before mine will be?
Any estimated delivery date?

Thanks.

webhead · Post by **webhead** » Tue May 30, 2006 3:14 am

There's a whole thread about this issue somewhere on this forum.. I guess Music 123 weren't paying their bills in a timely fashion..

That happened to me last year- I had a 360BBR, 4003BBR, 4003FLBBR, and a 380L on order. They slowly got canceled. FIrst I got an e-mail stating that they were on backorder. Then another e-mail months later stated they were closeouts. Then a few months later, they were terminated... Check out Musicians Friend- they have 360/12C63s popping up. I got my 2nd one last week from them.

jpf · Post by **jpf** » Tue May 30, 2006 3:17 am

Gil--

They're correct that they don't carry the Rick line anymore, and Mr. Hall has a post on this episode over at the corporate website's forum. Apparently you're not the only one to have their order cancelled by Music 123 and not be told.

It is irresponsible of them not to inform you that they've had their line to Rickenbacker cut off. It is disingenuous to stste that it was cancelled at YOUR request. You had nothing to do with the cancellation--and according to Mr. Hall, it was Music 123's business practices that caused Rick to pull their dealer status.

I would contact the Better Business Bureau with this information, as well as filing a complaint with your state's (or with Music 123's home state's) business regulatory commission and/or Attorney General's consumer practices division.

webhead · Post by **webhead** » Tue May 30, 2006 3:38 am

I thought about that. If filing a complaint would put a 380L in my lap, I'd do it. But it's not going to happen.. I just won't shop at Music123 anymore.

gibsonlp · Post by **gibsonlp** » Tue May 30, 2006 4:15 am

Thanks guys,

What ****** me off more than everything is the fact they claimed *I* asked for it to be cancelled.

Simply annoying.
Can I fill up a claim despite not being a US citizen?

Thanks.
I will never buy from M123 in my life.

johnhall · Post by **johnhall** » Tue May 30, 2006 5:56 am

According to your profile, you're located in Israel. If that's correct, M123 was unauthorized to ship to you anyway, as their dealer agreement prohibited sales outside of North America. This in itself would have been grounds for the termination of their dealership and we routinely, and unfortunately all too regularly, drop dealers for precisely this violation.

gibsonlp · Post by **gibsonlp** » Tue May 30, 2006 7:07 pm

They would have had it shipped to a US address I gave them, they told me they cannot ship it outside the united states.

admin · Post by **admin** » Tue Jun 13, 2006 1:52 pm

Love the Caps David.

sloop_john_b · Post by **sloop_john_b** » Tue Jun 13, 2006 7:42 pm

Have they got a website, David?