New jetglo 650c damaged, but how?

[rickenbrother]

Sorry Chris! I know you are one of the most upstanding dealers and if you say it happened in shipping, I believe you.I wrongly assumed it was Musicians Friend or a similar dealer like that.

Same here, I believe you Chris. Makes me wonder what really goes on at OOPS.

[sloop_john_b]

I have seen damage caused in shipping in SKB cases first hand, including on brand-spanking new Rickenbackers I've bought. It happens!

[pickofthericks]

I believe it was caused by the aluminum trim of the case. Black paint chips could prove difficult to find in a black case lining. The 24 fret guitars sit much closer to it than the 21 fret 620's and a good jarring on the box end could certainly force the guitar into the trim without causing damage to the box.. There is a metal edge there that is capable of doing this type of damage. Also the hinge strap could cause the scraping type of damage we see. Regardless, lesson learned, in the future I will have to make sure the headstocks are more protected. We have offered a replacement, apologized and of course will reimburse in full upon the instruments return regardless of the UPS outcome.

[jps]

Whenever I ship a guitar/bass I wrap the headstock with bubble wrap and also place padding in other areas to ensure the instrument does not move around at all; most cases have too much play and don't cradle the instrument securely on it's own. The only one I have that does truly protect the instrument is the Ameritage case that my Rick Turner RB4FL is in.

Once again, I apologize to you, Chris. I know you would never have deliberately shipped an instrument in such condition.

[beatlefreak]

I believe it was caused by the aluminum trim of the case.

Another reason why I feel the vintage cases are better than the molded ones!

[rickenbrother]

Dan, the good news is that you bought this guitar from Chris. From my experience with him, you won't find a better dealer to accommodate you.

[ajish4]

Dan, the good news is that you bought this guitar from Chris. From my experience with him, you won't find a better dealer to accommodate you.

This is when it is priceless to purchase from a reputable dealer.

I ordered a 650D for my son last year for his birthday from another very good dealer.

The thing arrived like it was used in a bar fight! I've heard of "case bite", but this guitar had what looked like RIVET DIMPLES along the bottom of the guitar, a broken knob and multiple dings & dents all over the guitar.
Now, I've purchased at LEAST 6 other guitars from this dealer, and I've never experienced anything like this before. I was stunned. There wasn't any box damage, and the case looked perfect. I was stumped.

I called the dealer in a panic, but the dealer apologized, said to send it back and a replacement was at my door in a few days. I was worried that since it was a gift to my son, that he may not have another in stock. BUT, all worked out perfectly.

You have one of the best on your side Dan, give it some time and all will work out in the end.

[rickenbrother]

I think the lesson to be learned here, is if a issue like this arises with a purchase from a reputable dealer, keep the matter private with the dealer and off the forum. There's really no use in complaining about something that will be taken care of. It just causes misunderstanding and assumptions on the forum,

Chris, I humbly apologize if any of my statements put you in a bad light. Had I know this was you, I would have assured Dan in a PM that you would do the right thing by him. Like Jeff, I assumed this was MF or a similar dealer.

Peter, good call, you were right!

[jps]

I think the lesson to be learned here, is if a issue like this arises with a purchase from a reputable dealer, keep the matter private with the dealer and off the forum. There's really no use in complaining about something that will be taken care of. It just causes misunderstanding and assumptions on the forum,

+1000

[rickenbrother]

Miguel, I understand you point and I would agree that it is good to share these experiences, but do so after the issue has been resolved. It would show who takes care of their customer and everyone looks much better that way.

[clearblue]

I only went by what I saw (and didn't see). I tried to get to the bottom of it. I just sought opinions and expressed my own. I stand corrected by Chris. I believe you! I truly apologize to this forum and to Chris. He has a million times more experience with shipping than I do. I just couldn't comprehend it. Well that just goes to show ya how ignorant I am. TRULY SORRY CHRIS. I know I am on your %*## list now Chris.

Message to Admin - I am gonna resign from the forum, please remove my account. Thanks. I am gone!

[zrob]

I ....have also offered to send a replacement instrument.

Chris

This tidbit would have been nice to know while we were preparing to lynch the man in absentia. Dan?

[jps]

I only went by what I saw (and didn't see). I tried to get to the bottom of it. I just sought opinions and expressed my own. I stand corrected by Chris. I believe you! I truly apologize to this forum and to Chris. He has a million times more experience with shipping than I do. I just couldn't comprehend it. Well that just goes to show ya how ignorant I am. TRULY SORRY CHRIS. I know I am on your %*## list now Chris.

Message to Admin - I am gonna resign from the forum, please remove my account. Thanks. I am gone!

Don't leave Dan. We all have at one time or another done something like this and we are here to help and support each other. I think (guess, hope?) that Chris understands that we are only human and make decisions/judgements based on what is presented to us. I know Chris and he is one of the finest guys who I would back up any day of the week; without knowing who the dealer was who shipped this, myself and many others here thought the dealer sent the instrument in that condition as it does seem unlikely to have been caused by a shipping accident given the undamaged box and case. I inspected one of my own SKB RIC cases and can see how given a hard enough blow that the instrument could possibly slip between the bottom and the lid and hit the aluminum edge. My guess is that the box was dropped squarely on the end with the guitar facing downward, so that the box did not show any evidence of damage (no corners got smashed).

Stick around, please!

[BlueAngel]

... it does seem unlikely to have been caused by a shipping accident given the undamaged box and case. I inspected one of my own SKB RIC cases and can see how given a hard enough blow that the instrument could possibly slip between the bottom and the lid and hit the aluminum edge. My guess is that the box was dropped squarely on the end with the guitar facing downward, so that the box did not show any evidence of damage (no corners got smashed).

That's a definite possibility given the violence and mistreatment packages are subjected to by shippers - that's not an exaggaration, it is not that 'care is not taken', it's much worse than that. It's fortunate that it was a Rick, and the only damage is to the finish - if it had been a Gibson, especially if shipped with the strings under tension, you would most likely be looking at a snapped headstock... I've seen several examples, none of which showed any damage to the case or much if any to the outer shipping box. If the box falls far and hard enough, and especially if it lands flat on one face so the corners don't crumple and absorb some of the impact, the inertial shock alone is enough to snap it.

And there is another possibility...

I ordered a 650D for my son last year for his birthday from another very good dealer.

The thing arrived like it was used in a bar fight! I've heard of "case bite", but this guitar had what looked like RIVET DIMPLES along the bottom of the guitar, a broken knob and multiple dings & dents all over the guitar.
Now, I've purchased at LEAST 6 other guitars from this dealer, and I've never experienced anything like this before. I was stunned. There wasn't any box damage, and the case looked perfect. I was stumped.

I would guess the box was opened in transit, either accidentally or deliberately by an employee, the guitar was taken out, dropped, put back in and the box re-sealed. Shipping companies routinely re-seal boxes that become damaged by belt systems and rough handling. If it goes via international shipping, Customs may open the package too.

I have seen a couple of examples where I'm quite certain this is what happened. There is some damage that simply cannot occur inside a closed case without leaving evidence.

[admin]

Dan: "You say goodbye and I say hello." I look forward to your next post.