EagleMoon wrote:Wouldn't that be a bit odd for it to be caught in the spam filter? I did email them again and if I don't hear anything by tomorrow I'll call. Hope I don't end up having to fork out money for a Hipshot replacement.
Most businesses have a spam filter that is very sensitive. There are clever ways that hackers and spammers like to send email.
Yeah, and I have a feeling RIC definitely puts up big spam filters (which can catch more than intended). I've heard JH mention before how protective he is against spam, on the corporate forum.
If you e-mail them through their web page link and don't get a confirmation e-mail, that's one big tip that your message didn't make it.
But again... I must say... you really need to call them.
Well, I did call. Apparently I can still mail in my warranty card, but they can't help me until they get it. Guess I won't be playing this bass for a while.
You would think so, wouldn't you? The guy on the phone wasn't helpful at all. He told me that he couldn't help me if I hadn't sent in my warranty card. He said I could still send it in, even though I got the bass in November. But otherwise, they can't help me until they get the card. Craziness.
Pat I've seen you post on both the RIC Forum and this one concerning your problem. A bit of patience would not go amiss at this point. You didn't mail in your warranty card, yet you expect warranty service...
You sat the guy on the phone "wasn't helpful", yet whoever it was (either Kenny Howes or Richard Cannata, both of whom are great guys, friends of many of us, and who post on this Forum as well as RIC's) told you that they could help you if you mailed the card in? Sounds like a second chance to me, and I'd grab it.
There's nothing "crazy" about setting a policy within a company (like the necessity of mailing the warranty card in a timely manner), and sticking to it. You perform under the warranty--mail your card in--and you can expect them to perform by helping you out.
Pat I've seen you post on both the RIC Forum and this one concerning your problem. A bit of patience would not go amiss at this point. You didn't mail in your warranty card, yet you expect warranty service...
I'm not expecting warranty service. I was just wanting a suggestion of what to do myself over the phone. That would have been nice. I say that warranty service is when you actually send something to them and they work on it. 10 days to mail in a warranty card, when you're trying a bass out to see if you like it and don't know if you'll have to return it is a bit silly to me. But I mailed in my card.
EagleMoon wrote:I say that warranty service is when you actually send something to them and they work on it.
They'll also send you replacement parts sometimes (if it's something you can fix yourself).
If they wouldn't give you any advice there must have been some misunderstanding. They give advice to non-warrantees all the time. They have to--a large portion of callers include vintage Ric owners with questions about the instruments.
As for mailing in the warranty card... there's nothing silly about that. They have to keep track of the instruments somehow. Just be patient. I'm surprised you still have time to return this bass anyways--didn't you buy it around a month ago?
You misread my meaning. I meant it was silly to say you only have 10 days to mail in the card. I got the bass back in November. I didn't want to mail in the card until I was sure I was keeping the bass, but by that time it was over 10 days. I'm not sure if there was a misunderstanding. I told him what was wrong and he asked me if I"d mailed in my card. I said no, that I hadn't mailed it out in time, so I figured it was too late. He said to mail it in. I said "so you can't help me until you get this warranty card?" And he said no.
The 10-day limit is there just because there has to be some limit or there might be a means of manipulating a warranty scenario. And I think most people can tell if they're going to keep a bass or not within 10 days. As you have seen, they don't take the 10-day limit seriously, either. Once my warranty got "lost" from within their own database even though it had actually been registered. They were still flexible with me by talking to my dealer about the sale and getting the warranty reset.
As for the conversation: you DID have a misunderstanding, based on what you are telling me. Here "can't help" means "Can't give you an RA number." It by no means could have meant, "I won't give you advice about your current problem."
I have called up Kenny and Richard on several occasions with minor questions for them to answer and they talked to me at length without ever asking about a warranty. I think you just approached the conversation from the wrong angle and got confused. While you wait for them to get your card (maybe they already have) you are certainly welcome to call back and just ask questions about what you should do yourself in the mean time.
I was upset and I apologize for that. I thought I was going to be stuck with a bad bridge and no help from them. Apparently they thought I was trying to send the bass in to be fixed since they said they couldn't help me.
Hey that's alright--at any point in life we just have to be more amicable and diplomatic. The squeaky wheel in many cases does not get the grease and I have had to learn this the hard way before. Give respect and you will get it. I understand the emotions you felt though and I'm glad you're getting things settled now. I think you'll find once they provide you a better-working bridge (I suspect they can just send you a new one if they have extras) you'll be much, much happier--provided you were liking the rest of the 4003 experience.
