FENDER/GRETSCH CUSTOMER SERVICE

jingle_jangle · Post by **jingle_jangle** » Tue Dec 06, 2005 5:48 am

An eye-opener. This is what happens when a big corporation gets bigger and bigger. This also why, although I like (some) Fenders and (many) Gretsches, I do not feel the same sense of "coming home to a good friend" as when I pick up any one of my Rickebackers:

http://www.gretschpages.com/discus/viewtopic.php?t=10097

ozover50 · Post by **ozover50** » Wed Dec 07, 2005 12:24 am

He's a very patient man. I would have given up and bought a hard case....... and sent the gig bag back with a none too 'sugar coated' letter!!

Then again, he may have spent all his dosh on the guitar. In which case, he's a very patient man............

red_rob · Post by **red_rob** » Mon Dec 12, 2005 4:01 am

wow that sucks.

Seems all too common that manufacturers aren't too helpful with this sort of thing. Or maybe it's just individual employees who aren't too helpful with the requests of their customers

jingle_jangle · Post by **jingle_jangle** » Mon Dec 12, 2005 7:41 am

Here, I WILL paint with a broad brush, as it's appropriate in the case of "corporate culture". I do believe that this is what's at fault here.

wayang · Post by **wayang** » Mon Dec 12, 2005 7:57 am

'Corporate Culture'...the biggest oxymoron since 'Military Intelligence'...

kcole4001 · Post by **kcole4001** » Tue Dec 13, 2005 11:48 am

What is FMIC?

kcole4001 · Post by **kcole4001** » Tue Dec 13, 2005 11:49 am

Fender Musical Instrument Company I suppose.
Sorry, a bit slow today!
At first I thought Fender Made In China

greg_mitchell · Post by **greg_mitchell** » Mon Jan 16, 2006 1:40 pm

FMIC = Fender Musical Instrument Company.
I've heard stories of people buying Fender amps and having problems (defective speaker, pots, etc) and, not wanting to void their warranty, they take the amp to an "Authorized Fender Service Center". There the amp will sit for weeks or months even 'cause the part is on back order. Then when the correct part finally does come, the warranty has expired.
Don't get me wrong, I'm not bashing FMIC. I just think that as all overly large corporate conglomerates do, they care more about the bottom line than customer service or quality control.
However they do occaisionally make some very good instruments (in their custom shop).
Thats my opinion, though.