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FENDER/GRETSCH CUSTOMER SERVICE
Posted: Tue Dec 06, 2005 5:48 am
by jingle_jangle
An eye-opener. This is what happens when a big corporation gets bigger and bigger. This also why, although I like (some) Fenders and (many) Gretsches, I do not feel the same sense of "coming home to a good friend" as when I pick up any one of my Rickebackers:
http://www.gretschpages.com/discus/viewtopic.php?t=10097
Posted: Wed Dec 07, 2005 12:24 am
by ozover50
He's a very patient man. I would have given up and bought a hard case....... and sent the gig bag back with a none too 'sugar coated' letter!!
Then again, he may have spent all his dosh on the guitar. In which case, he's a very patient man............
Posted: Mon Dec 12, 2005 4:01 am
by red_rob
wow that sucks.
Seems all too common that manufacturers aren't too helpful with this sort of thing. Or maybe it's just individual employees who aren't too helpful with the requests of their customers
Posted: Mon Dec 12, 2005 7:41 am
by jingle_jangle
Here, I WILL paint with a broad brush, as it's appropriate in the case of "corporate culture". I do believe that this is what's at fault here.
Posted: Mon Dec 12, 2005 7:57 am
by wayang
'Corporate Culture'...the biggest oxymoron since 'Military Intelligence'...
Posted: Tue Dec 13, 2005 11:48 am
by kcole4001
What is FMIC?
Posted: Tue Dec 13, 2005 11:49 am
by kcole4001
Fender Musical Instrument Company I suppose.
Sorry, a bit slow today!
At first I thought Fender Made In China
Posted: Mon Jan 16, 2006 1:40 pm
by greg_mitchell
FMIC = Fender Musical Instrument Company.
I've heard stories of people buying Fender amps and having problems (defective speaker, pots, etc) and, not wanting to void their warranty, they take the amp to an "Authorized Fender Service Center". There the amp will sit for weeks or months even 'cause the part is on back order. Then when the correct part finally does come, the warranty has expired.
Don't get me wrong, I'm not bashing FMIC. I just think that as all overly large corporate conglomerates do, they care more about the bottom line than customer service or quality control.
However they do occaisionally make some very good instruments (in their custom shop).
Thats my opinion, though.