Warranty Return / Replacement

btomlinson · Post by **btomlinson** » Thu Feb 23, 2006 7:34 am

Does anyone know the turn around time for a Warranty Return / Replacement for a RIC 360 jetglo?

Thanks

leftyguitars · Post by **leftyguitars** » Thu Feb 23, 2006 8:56 am

you would probably get an accurate answer from the Rickenbacker forum.

squid · Post by **squid** » Thu Feb 23, 2006 9:39 am

Brett, my warranty return was back in about 2 or 3 weeks, and that was over the Christmas holiday last year. Some of that time was transportation. I had to send the guitar from Canada to California. I was very happy with how things turned out.

squid · Post by **squid** » Thu Feb 23, 2006 9:41 am

Sorry, I should just clarify that my guitar was sent for a warranty repair, not replacement.

jingle_jangle · Post by **jingle_jangle** » Thu Feb 23, 2006 9:55 am

Customer Service are the people to ask. We're a bunch of enthusiasts.

btomlinson · Post by **btomlinson** » Thu Feb 23, 2006 11:23 am

Thanks all.

Rickenbacker Customer Service has been awesome. They told me they would have a idea about turn over once they see the guitar.

jingle_jangle · Post by **jingle_jangle** » Thu Feb 23, 2006 1:08 pm

Always best to go to the source.

The Rickensource.

ben_hall · Post by **ben_hall** » Sat Feb 25, 2006 6:53 pm

I always try to keep customer service updated about the progress on warrenty repairs. Turnaround time depends on the work that needs to be done. I've noticed that some of our workers hesitate to let the warranty repairs go out upon completion because they insist on fixing whatever other minute problems they perceive.

Recently, we had a 4003 Midnight binding bleed return that had some nasty scratches on the back. Although the customer only cited the binding problem, the paint department insisted on refinishing the entire bass. This delayed the guy's instrument one day, but it came out looking like new.

In any case, I'm the one that is going to receive your 360, Brett. Updates shall follow...

btomlinson · Post by **btomlinson** » Sun Feb 26, 2006 6:43 pm

Ben,

Thank you so much. Once you get the guitar I would love to hear your thoughts on it. Again, I cannot thank you enough. I love the 360. RIC has been nothing but exceptional in dealing with this. Your post here makes me feel even better.

admin · Post by **admin** » Mon Feb 27, 2006 5:17 am

Ben: Thanks for taking such good care of those who play Rickenbackers. The repair of which you describe is just one of several reasons why RIC leads the pack in my books.

Welcome Brett. From the first page of The Rickenbacker Forum

The only Official statement on Rickenbacker instruments, policy and service is at Rickenbacker International Corporation -Santa Ana, California.

You are certainly in good hands with Customer Service at RIC.

ben_hall · Post by **ben_hall** » Fri Mar 03, 2006 5:29 am

I see your guitar has arrived. I'll check it out today and give you the low down.

btomlinson · Post by **btomlinson** » Fri Mar 03, 2006 12:03 pm

Ben,

I greatly appreciate it. You guys are the best.