Anybody order a Ric catalog?

beatlenut · Post by **beatlenut** » Wed May 14, 2003 7:08 am

Anyone out there order the Ric catalog from the website? I've ordered twice in the past and have never received one. I live in the US.

beatlenut · Post by **beatlenut** » Wed May 14, 2003 8:39 am

I have emailed them questions and did get prompt replies. To get the catalog, you have to fill out an online form.

johnhall · Post by **johnhall** » Wed May 14, 2003 1:32 pm

When the catalog return rate exceeded 10%, we started validating the supplied addresses against the USPS database. Seems that more than 10% of the population doesn't know their correct address or they move within the 6 weeks it sometimes takes the post to move the mail. I don't know what to think, to be honest. Of course, the many requests from Heywood Jablowmi and the like slow things down as well.

We try to answer all email within 24 hours on business days. BUT, and it's a big but- something much less than 100% of email is delivered or received on either end. It's a combination of technical problems, spam filters, who knows what all? The best ones are the AOL users who send a message to us but have turned off the receipt of email from outside the AOL system. And they wonder why they don't get an answer.

It's an imperfect communication system and it's not rude if you don't get an answer to send it again. (Just make sure your message doesn't include any phrases that sound like spam, because it will never get through.) HTML or Rich Text is also often filtered out. This advice applies to messaging you do with any company, not just us.

That being said, a survey just out in a leading IT publication says that email inquiries sent to the top 500 US high tech companies went unanswered 33% of the time.

mike_smith · Post by **mike_smith** » Wed May 14, 2003 1:55 pm

And here's an example from an AOL user, I e-mailed Mr Hall directly from the UK on May 13th regarding information on a 360-6 Montezuma Brown I have aquired, now bearing in mind the time difference, a very detailed reply from Mr Hall arrived within 12 hours. That's service for you!

gpatt5762 · Post by **gpatt5762** » Wed May 14, 2003 2:48 pm

Buy a bass and you're Gar-On-Teed to get one as I found with my MG C64.

Garry

sir_andrew_of_left_coast · Thu May 15, 2003 7:57 am

Regarding that culprit of RICs e-mail system: "Heywood Jablowmi"

ROTFLMAO

robj · Post by **robj** » Thu May 15, 2003 8:07 am

Yeah Andrew, I'm sitting here laughing at my desk. LOL... too funny.

dannyboy · Post by **dannyboy** » Fri May 16, 2003 1:16 am

Mr.Hall, are you still sending the catalogs to your Canadian neighbours ;since I asked for it twice and never got an answer?? Dan

squirebass · Post by **squirebass** » Fri May 16, 2003 5:50 am

Hey Garry,
It works with Guitars too. I ordered a 660/12 last year, got a catalog in the case with the guitar!

beatlenut · Post by **beatlenut** » Fri May 16, 2003 6:09 am

I did get an email response from Ric and I should have a catalog within a week or so. They told me that they are having troubles with the website.

johnhall · Post by **johnhall** » Fri May 16, 2003 12:19 pm

The only problems with the website are caused by malicious people. But new technology will prevail soon.

bottom4 · Post by **bottom4** » Sat May 17, 2003 5:52 am

I can tell you that I have been very fortunate when it comes to communicating with RIC - either by phone or e-mail right up to Mr. Hall. I find him very responsive.

cheers!

mayhem · Post by **mayhem** » Thu May 29, 2003 10:14 am

I had some trouble getting a catalogue by mail, I requested it twice, got one confirming email, but in the end I had to actually buy a new guitar to get the new catalogue. So it all worked out in the end!

corey · Post by **corey** » Thu May 29, 2003 11:22 am

I ordered a Ric catalogue a while back (in 2000, I think, before I started my Ric collection) and I got it in the mail only a few weeks after sending in my address. I was pleased with how fast the service was in my case.

shamustwin · Post by **shamustwin** » Fri May 30, 2003 4:42 am

still waiting for mine