My new 620FG is a great guitar, indeed! But, I noticed a problem with my black molded case. There's a crack about 8" long that starts under one of the latches and extends up on to the top of the case. I didn't notice it until today, about 2 weeks after I bought my new guitar. The crack must have been small and has spread over time. I surely would have seen it intitially. I have never even taken the case out of my music room, so it has not been handled roughly. I called Rickenbacker to ask about a warranty replacement. I was informed that cases "are supplied free with guitars and are not covered under warranty." I was told that I could buy a new one through a dealer. That truly is a bummer because a new case costs almost $300. I expected an easy exchange of my defective case for a new one, but that does not look like it's gonna happen. The person I spoke with wasn't very nice, either. I am considering a new 360 to compliment my 620, but I'm not so sure I'm going to do that based on my frustrating initial customer service experience.
In the meantime, I applied some superglue to the crack to try and keep it from spreading any further. Hopefully, this will work although my brand new case doesn't look so hot... Grrr!
Case not under warranty
Moderators: rickenbrother, ajish4
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fireglo67
Re: Case not under warranty
That's not a great story is it?
Those cases are pretty tough, so it's either had a serious knock or it must have had some form of defect when manufactured. I'd guess this is a pretty rare occurrance as I've certainly not heard of anyone having this sort of problem with a 2 week old case before.
That said, after shelling out so much hard earned cash you would maybe hope for a more sympathetic ear from Rickenbacker themselves. I mean it's not as if they're a "struggling little startup company with limited experience" is it?
Why not just buy a brand new case (which hopefully will be covered by warranty) then return the broken one in its place? You will then have 2 new cases, so you can then sell the spare one on ebay!
Don't let the experience put you off Ricks though, regardless of good, bad or indifferent customer care and service, the guitars themselves are wonderful, and you will be amazed at just how different the 360 is to the 620.
Those cases are pretty tough, so it's either had a serious knock or it must have had some form of defect when manufactured. I'd guess this is a pretty rare occurrance as I've certainly not heard of anyone having this sort of problem with a 2 week old case before.
That said, after shelling out so much hard earned cash you would maybe hope for a more sympathetic ear from Rickenbacker themselves. I mean it's not as if they're a "struggling little startup company with limited experience" is it?
Why not just buy a brand new case (which hopefully will be covered by warranty) then return the broken one in its place? You will then have 2 new cases, so you can then sell the spare one on ebay!
Don't let the experience put you off Ricks though, regardless of good, bad or indifferent customer care and service, the guitars themselves are wonderful, and you will be amazed at just how different the 360 is to the 620.
Re: Case not under warranty
i hope you were just kidding with that case swap idea. i know it's pain to have case broken right on but that idea with swap is fraud and since it would probably go through mail it would also be felony - at least within usa ... i am not sure how britain is doing that...maybe it is legal there
dusan palka who is also known as grazioso on infamous auction web site
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jingle_jangle
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Re: Case not under warranty
Just plain bad guitar karma, doing a fraudulent swap and sticking somebody with your brokne case.
Anyway, the superglue "fix" takes it out of the returnable goods category. And, it likely will not keep the crack from spreading, BTW.
Anyway, the superglue "fix" takes it out of the returnable goods category. And, it likely will not keep the crack from spreading, BTW.
Re: Case not under warranty
I tried the superglue on a whim. If it will not keep the crack from spreading further, do you have suggestions for any other materials to try?jingle_jangle wrote:Just plain bad guitar karma, doing a fraudulent swap and sticking somebody with your brokne case.
Anyway, the superglue "fix" takes it out of the returnable goods category. And, it likely will not keep the crack from spreading, BTW.
Thanks.
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fireglo67
Re: Case not under warranty
No, I was being completely serious about the sneaky swap.
That's why I mentioned it on a public, world wide internet forum.
Actually, in the UK, unless it clearly states on your sales invoice that the case was free, you wouldn't get away with saying it isn't covered by warranty. If goods 'break from normal use' soon after they are purchased, then they are not deemed to be 'fit for purpose' and you would be entitled to a replacement.
Regardless, if Rickenbacker insist that they are not making any money on the case, where is the hardship in replacing a broken 2 week old one? Just my personal opinion and I'm sure the majority of folks on here will disagree.
That's why I mentioned it on a public, world wide internet forum.
Actually, in the UK, unless it clearly states on your sales invoice that the case was free, you wouldn't get away with saying it isn't covered by warranty. If goods 'break from normal use' soon after they are purchased, then they are not deemed to be 'fit for purpose' and you would be entitled to a replacement.
Regardless, if Rickenbacker insist that they are not making any money on the case, where is the hardship in replacing a broken 2 week old one? Just my personal opinion and I'm sure the majority of folks on here will disagree.
Re: Case not under warranty
Yup i think that's right Rob.Good point.Mateybob wrote: Actually, in the UK, unless it clearly states on your sales invoice that the case was free, you wouldn't get away with saying it isn't covered by warranty. If goods 'break from normal use' soon after they are purchased, then they are not deemed to be 'fit for purpose' and you would be entitled to a replacement.
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blueflamerick
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Re: Case not under warranty
Try contacting SKB, the manufacturer of the case.
Re: Case not under warranty
If cases come free with the guitar, how can some dealers sell Rickenbackers without cases and then charge extra if you want one?
I think Ed R. was doing this at one stage...
I think Ed R. was doing this at one stage...
Two wrongs don't make a right, but three rights do make a left.
Re: Case not under warranty
To stop the crack from spreading, drill a small hole in the end of the crack.
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jingle_jangle
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Re: Case not under warranty
To stop the thread from spreading, FOCUS, man, FOCUS!!!
Re: Case not under warranty
since it is in superglue phase now i would suggest to put simply good piece of duct tape or gorilla tape over it and forget about it. i don't think you can do much better than that. + the plastic of that skb type doesn't want any glue and certainly superglue will not stick those separated pieces back together. i like these skb cases but once they start to go the tape is the only remedy. oh those were the days when rickenbacker used black tolex cases for all guitars. they took a lot of beating but then they were much heavier too.
dusan palka who is also known as grazioso on infamous auction web site
if you want to reach the man and expect an answer please make sure you remove this email address ([email protected]) from your spam block if you have one.
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longboard_ric
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Re: Case not under warranty
Hi Jim.
A friend of mine is a panel beater, and plastic "welding" is commonly used in the automotive industry to repair cracked bumper bars and internal trim. He's even repaired the cracks on helicopter bodies so it must be structurally sound. Maybe you could ask a local repair shop if they can help.
A friend of mine is a panel beater, and plastic "welding" is commonly used in the automotive industry to repair cracked bumper bars and internal trim. He's even repaired the cracks on helicopter bodies so it must be structurally sound. Maybe you could ask a local repair shop if they can help.
Those are my principles, and if you don't like them... well, I have others.
Re: Case not under warranty
2 of the 3 cases that came with my recent string of Rick purchases have had the bottom where the feet are crack and split. The one my old bassplayer got in 2001 had a big hole punched in it when we arrived in europe. He had bought the 4003 days before we flew. I rarely take mine out, am the only one who touches them, and baby the cases. I find the quality of these cases to be less than desirable, and am left with buying expensive aftermarket flight cases if I want a well constructed case.
I'm sure many of you have had a more positive experience with these cases, and my hat is off to you. I wish I could jump on the old bandwagon here and praise these cases, but I feel that they are nowhere near worthy of the instruments they "protect".
I'm sure many of you have had a more positive experience with these cases, and my hat is off to you. I wish I could jump on the old bandwagon here and praise these cases, but I feel that they are nowhere near worthy of the instruments they "protect".