RiC service responsiveness

[miguelbass]

I emailed Rickenbacker service and all I got was the automatic "our goal is to answer in a maximum of 24 hours"... I repeated one or two weeks later and I got the same. Is this normal?

Thank you!

Miguel

[godber]

Hi Miguel.

I'm not sure that it is "normal", but I'm in a similar situation.

The email response says

Please be patient for a response. Our goal is to reply to your message within 24 hours on normal business days.

I first mailed on 15 Jan 2010, followed up 3 weeks later and lastly on 24 Feb 2010. I've tried the service dept and info mail and I'm sorry to say that I've given up with it.

[winston]

I received responses to my queries within a day or so quite recently. I would think that you will not get a definitive answer here and as a consequence I suggest you ask the question over on their forum where they can respond directly to you.

[cassius987]

Guys, I have found phone calls a lot more effective if I needed to speak to someone about something. By far. It's the same at my work: e-mails collect dust, calls and personal visits get things done.

[rickenbrother]

Like just about any company, the spam filter is probably very sensitive. Some email that isn't really spam winds up that way anyway. With all the nasty viruses and such that go through emails, companies can't be too careful.
A phone call is the best way to go.

[kennyhowes]

Edit: I posted my work number here, then saw that Miguel is in Portugal! I guess that won't help.

PMs sent to Mark and Miguel.

[johnallg]

Both posters got replies from the RIC server so their emails got through the spam filter. I agree calling is better but one is in Portugal and one in the UK. Wouldn't Rosetti's be the first contact for Europe? Not sure.

[winston]

Thanks for taking care of business outside of hours Kenny.

[godber]

Thanks for taking care of business outside of hours Kenny.

+1

Thanks Kenny pm sent.

[godber]

Both posters got replies from the RIC server so their emails got through the spam filter. I agree calling is better but one is in Portugal and one in the UK. Wouldn't Rosetti's be the first contact for Europe? Not sure.

Rosetti's right for the UK John. I contacted them first.

[godber]

I'll tell you what - that Kenny Howes is a good man, he's made my day!

Thanks Kenny, I'm feeling a lot of love for Rickenbacker!

(email sent)

[8mileshigher]

I'll tell you what - that Kenny Howes is a good man, he's made my day!

Thanks Kenny, I'm feeling a lot of love for Rickenbacker!

There you go !!!!

[winston]

Direct personal contact always works best in my experience.

[ajish4]

Direct personal contact always works best in my experience.

NO DOUBT!

+ 1

[miguelbass]

Kenny, Thank you very much! I'm replying you right now... been finishing a new clip!

Miguel