Rickenbacker goes above and beyond....

[fenbass]

Well guys I Just had my 07 Geddy Glo in for some warrenty work and all I can say is ...WOW....Not only did they fix the problem they went above and beyond....Now Kenny could have said Nope this issue happens to all guitars....because it does...... Rickenbacker stands behind their product !!!
Thanks Kenny and the Ric team

[Rickenhands]

Good to hear. Though, I'm not surprised. I've been in awe of my '08 MID 4003 since I got it--the quality is stunning.

[beatlefreak]

Another satisfied customer!

[rickenbrother]

Good to hear. Though, I'm not surprised.

Not surprised either. RIC has excellent customer service.

[rokkitt]

what was the issue?

[fenbass]

what was the issue?

Im not sure its ok to tell you guys what the issue was, but if Joey says it is ...I will tell you guys what the Issue was and what they did additionally
John

[kennyhowes]

Thanks Kenny and the Ric team

You're welcome!

[jimk]

All Right! Makes me proud to be a Rickenbacker Packer.
JimK

[rickenbrother]

what was the issue?

Im not sure its ok to tell you guys what the issue was, but if Joey says it is ...I will tell you guys what the Issue was and what they did additionally
John

If it's okay with Kenny, it's okay with me.

[8mileshigher]

...RIC has excellent customer service.

Fantastic people, fantastic organization, fantastic adherence to tradition and fantastic guitars and basses !!!

[fenbass]

what was the issue?

Im not sure its ok to tell you guys what the issue was, but if Joey says it is ...I will tell you guys what the Issue was and what they did additionally
John

If it's okay with Kenny, it's okay with me.

ok waiting for the green or red light from Kenny ....

[kennyhowes]

what was the issue?

In a nutshell, neck binding was cracking at the frets and an extreme tailpiece lift situation.

[s4001]

ten million GeddyGlo players can't be wrong....

[fenbass]

what was the issue?

In a nutshell, neck binding was cracking at the frets and an extreme tailpiece lift situation.

There it is from the man him self......now what they could have did was just replace the bottom neck binding and touched up that area ... Nope not Rickenbacker......new strings....new nut....reshot whole bass with the new UV Geddy Glo....fixed the tail probally replaced it....polished the frets,..and gave her a world class setup....and had it back to me in record time....now thats service.... John

[fenbass]

what was the issue?

In a nutshell, neck binding was cracking at the frets and an extreme tailpiece lift situation.

There it is from the man him self......now what they could have did was just replace the bottom neck binding and touched up that area ... Nope not Rickenbacker......new strings....new nut....reshot whole bass with the new UV Geddy Glo....fixed the tail probally replaced it....polished the frets,..and gave her a world class setup....and had it back to me in record time....now thats service.... John

now rember guys this is an 07... Rics finish warrenty is one year ..now cracking binding at the frets happens to all brand guitars..now try to get that fixed from other brands